Award in the Principles of Customer Service-Senior Fee (43032190)

What you will learn This course is for anyone wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations At the end of the class you should be able to: Deliver Good Customer Service using a variety of communication methodsand effectively deal with customer queries, problems and complaints […]

£210.00

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Description

What you will learn This course is for anyone wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations
At the end of the class you should be able to: Deliver Good Customer Service using a variety of communication methodsand effectively deal with customer queries, problems and complaints
What happens in the class (format/activities) Tutor delivery, class activities, role play
Entry requirements You will be required to write an assignment to gain the Certificate therefore appropriate level of written English
What you will need to know before you enrol N/A first level of the course
What you will need to bring with you: Pen and note pad (Sense of Humor!)
What you can do after this course Level 2 Certificate in Customer Service

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